light-bulb-2010022_1920.jpg

DENTAL TRAINING 

Dental teams with strong interpersonal communication skills are more efficient, productive, culturally sensitive, confident and assertive. 

Does your team communicate effectively with people from

diverse cultural backgrounds?

Does your team know how to manage conflicts? 

Is your team trained to provide outstanding services to

increasingly demanding patients? 

Using the C.A.R.E. Code™ and the RTS Training Framework we have designed training programs to help you and your dental team improve interpersonal communication in your dental practice.  

 

While the continuous technological advances are creating opportunities to deliver an enhanced experience to your patients, that alone is not enough to meet patients' expectations.

 

Interpersonal interactions in your practice are becoming even more relevant to ensure an exceptional patient experience.

 

Improving the interpersonal communication skills of your team can play a critical role in the success of your dental practice. 

We deliver training programs in-person and online in a format and duration that are best suited to you and your team's needs.

LET'S WORK TOGETHER

 
RTS Training Framework .PNG

RTS TRAINING PROGRAMS

 
Dentist Appointment_edited.jpg

ASSERTIVE COMMUNICATION IN DENTISTRY

Does your team need to improve assertiveness? Assertive communication is one of the most critical tools to improve patient experience in your practice. Assertiveness ensures that the message is delivered clearly and concisely between dental teams and patients, and strengthens relationships among dental team members. Assertive dental teams communicate in an open and honest manner without violating the rights of patients. What are the benefits this training can bring to your practice? Participants will be able to:

  • Identify the 4 communication styles

  • Purposefully engage with patients in person and online

  • Effectively give and receive feedback

  • Implement the best practices for people-centered communication

Dental team.jpg

BUILDING COHESIVE DENTAL TEAMS

Are you struggling to build a cohesive dental team in your practice? This training is what you need. Working well as a team is critical to delivering exceptional care to patients. Team cohesiveness creates a positive work environment that fosters a culture of people-centered care and also promotes better communication among team members and patients. What are the benefits this training can bring to your practice? Participants will be able to:

  • Communicate more effectively 

  • Handle team's conflict quicker  

  • Optimize teamwork 

  • Quickly adapt to changes

Cultural Awareness for Dental Providers

CULTURAL SENSITIVITY FOR DENTAL TEAMS

Does your team know how to effectively communicate with people from diverse cultural backgrounds? If not, this training is what your team needs. Managing cultural differences is essential to providing patient-centered care because culture influences patients’ responses to illness and treatment. Cultural sensitivity can play an important role in promoting effective interpersonal communication in your practice. What are the benefits this training can bring to your practice? Participants will be able to:

  • Apply the essential elements to develop cultural competence

  • Understand cultural differences in human behavior

  • Work with medical interpreters

  • Effectively communicate in a cross-cultural environment 

INTERVIEW 1.jpg

HANDLING CONFLICT IN THE DENTAL OFFICE

Does your team know how to handle conflict in the office? If not, this training is what your team needs. Conflict can negatively impact efficacy and productivity. Strong interpersonal communication skills are essential for effective conflict management. It is very important to identify the source of conflict before attempting to resolve it because the source of conflict influences the style of resolution employed. What are the benefits this training can bring to your practice? Participants will be able to:

  • Understand the sources & stages of conflict

  • Identify different conflict management styles 

  • Establish a protocol to handle conflict in the practice

  • Address patient complaints more effectively 

Enhancing the Patient Experience

ENHANCING THE PATIENT EXPERIENCE

Does your team have what it takes to offer a memorable experience to your patients? Patient experience is the sum of all patient interactions and perceptions as they seek care. Dental teams with strong interpersonal communication skills understand and address patients’ needs, desires and expectations more effectively enhancing the patient experience in your practice. What are the benefits this training can bring to your practice? Participants will be able to:

  • Understand the patients’ journey as they seek dental care 

  • Build rapport with patients

  • Manage patients' expectations

  • Uncover the blind spot of patient satisfaction

Online Meeting

ONLINE TRAINING 

Are you tired of boring online training but enjoy the convenience of learning remotely?

WE HAVE A SOLUTION FOR YOU!

Inspired by the psychological concept of flow, a highly focused mental state, Dr. Rambob has created a new online training format: flow℞™.

 

flow℞™ consists of two sessions of 90 minutes up to 25 participants. It combines elements of workshop, group coaching, intentional learning and corporate retreat offering a customized, structured, innovative and fun way to improve the interpersonal communication skills of dentists and dental teams. 

"It's what we think we know that keeps us from learning"
Claude Bernard

People Skills Training for Dentists