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PEOPLE SKILLS  TRAINING 

Our founder, Dr. Isabel Rambob who is a dentist herself, has developed the RTS Training Framework™ to deliver customized training programs, workshops, CE courses, lectures and webinars to help dentists to leverage the power of people skills to attract and retain patients, increase case acceptance, build cohesive dental teams and accelerate practice growth.

 

We value excellence, ingenuity and humanistic approaches to learning and look forward to working with you and your team.

"It's what we think we know that keeps us from learning" Claude Bernard

TRAINING TOPICS

Handling Conflict in the Dental Office

HANDLING CONFLICT IN THE DENTAL OFFICE

Conflict causes decided tension at work and often produces poor professional outcomes. If conflict is not directed and controlled, it can have damaging effects in the dental setting. It is very important to identify the source of conflict before attempting to resolve it because the source of conflict influences the style of resolution employed. Dentists and dental teams should learn effective conflict management skills to support a positive work environment. In this training we will cover:

  • Understanding the sources & stages of conflict

  • Non-violent communication

  • Understanding how conflict impacts health and wellbeing

  • Establishing a protocol to handle conflict in your practice

  • Conflict resolution strategies

Cultural Awareness for Dental Providers

CULTURAL AWARENESS FOR DENTAL PROVIDERS

Managing cultural differences is essential to providing patient-centered care because culture influences patients’ responses to illness and treatment. Cultural awareness is the ability to perceive our own cultural beliefs, values, and customs, and to understand how they shape our decisions and behavior.  Cultural competence in dentistry is the ability to provide culturally sensitive care to patients from diverse backgrounds. In this training we will cover:

  • 5 Essential elements to developing cultural competence

  • Cultural dimensions

  • Understanding cultural differences in human behavior 

  • Working with medical interpreters

  • Best practices for effective communication in a cross-cultural environment 

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CHANGE MANAGEMENT IN DENTISTRY

We are constantly experiencing change in dentistry due to the technological advancement and the need to become more and more patient-focused. Change can be challenging and frustrating at times. But when we apply a structured approach to any change in the dental setting we can minimize risk, increase adoption and ensure a smooth and enjoyable transition. In this training we will cover:   

  • What is change management and its importance & tools

  • How the change management methodology facilitates transitions in the dental setting

  • How to build resilience and prepare your dental team to embrace change

  • ADKAR Model-the building blocks for change

  • How to create your own plan

Enhancing the Patient Experience

ENHANCING THE PATIENT EXPERIENCE

Patient experience is the sum of all patient interactions and perceptions as they seek dental care. Dental providers must deliver high-quality, compassionate, culturally sensitive, timely and convenient care to ensure a positive patient experience. As empowered consumers, patients are looking for options that reflect their personal values therefore it is imperative to understand and address patients’ needs, desires, expectations and objections as they seek care. In this training we will cover:

  • Understanding the patients’ journey as they seek dental care 

  • Creating a positive care environment 

  • Integrating shared decision making and motivational interviewing to enhance provider-patient communication

  • Uncovering the blind spot of patient satisfaction

  • Tips to improve patient experience

Happiness and Wellbeing at the Dental Office

HAPPINESS & WELLBEING AT THE DENTAL OFFICE

in partnership with Abayomi 

Dentists and dental teams need mental and physical health, nurtured by a supportive work environment that gives them the cognitive and emotional capacity to provide high-quality patient care. The Abayomi Methodology offers a guideline to promote happiness and support wellbeing and at the workplace (the happiest workers are six times more energized and twice as productive-Price-Jones, 2010). Ensuring the well-being and happiness at the dental setting is vital to prevent burnout, enhance patient’s safety and satisfaction, and raise quality at lower costs. In this training we will cover:

  • Overview of the Abayomi Methodology for promoting happiness at work

  • 6 Dimensions of wellbeing at the workplace

  • Creating a resilient work environment 

  • Self-care at work

  • Holistic approach to professional development 

Communication Skills for Dentists

PURPOSEFUL COMMUNICATION IN DENTISTRY

Communication is one of the most critical tools to provide high-quality patient care. Effective communication can increase trust between providers and patients, and strengthen relationships with other members of the dental team. Dentists and dental teams must communicate in a manner that shows empathy, compassion and understanding to respond appropriately to patient’s needs, concerns, expectations and objections. In this training we will cover:

  • Communication styles

  • Active & reflective listening

  • Non-verbal communication

  • Giving & receiving feedback

  • Engaging your patients in person and online

  • Best practices for patient-centered communication

RTS training programs are designed utilizing the principles of adult learning, active and collaborative learning strategies, and social-emotional learning methodologies to create an engaging learning environment. We deliver training programs in a format and duration that are best suited to you and your team emphasizing self-evaluation, engagement, collaboration, practical application, implementation and learning retention. 

People Skills Training for Dentists
"What we learn with pleasure we never forget" Alfred Mercier