Dental teams with strong interpersonal skills are more efficient, productive, culturally sensitive, confident and assertive.
Does your team communicate effectively with people from
diverse cultural backgrounds?
Does your team know how to manage conflicts?
Is your team trained to provide outstanding services to
increasingly demanding patients?
Using the RTS Interpersonal Skills Framework™ and the RTS Training Framework™ we have designed training programs to help you and your dental team improve interpersonal interactions in your dental practice.
While continuous technological advances are creating opportunities to deliver an enhanced experience to your patients, that alone is not enough to meet patients' expectations.
Interpersonal interactions in your practice are becoming even more relevant to ensure an exceptional patient experience.
Improving the interpersonal skills of your team can play a critical role in the success of your dental practice.
We deliver training programs in-person and online in a format and duration that are best suited to you and your team's needs.
LET'S WORK TOGETHER
RTS TRAINING PROGRAMS
ASSERTIVE COMMUNICATION IN DENTISTRY
Does your team need to improve assertiveness? Assertive communication is one of the most critical tools to improve patient experience in your practice. Assertiveness ensures that the message is delivered clearly and concisely between dental teams and patients, and strengthens relationships among dental team members. Assertive dental teams communicate in an open and honest manner without violating the rights of patients. What are the benefits this training can bring to your practice? Participants will be able to:
Identify the 4 communication styles
Purposefully engage with patients in person and online
Effectively give and receive feedback
Implement the best practices for people-centered communication
BUILDING COHESIVE DENTAL TEAMS
Are you struggling to build a cohesive dental team in your practice? This training is what you need. Working well as a team is critical to delivering exceptional care to patients. Team cohesiveness creates a positive work environment that fosters a culture of people-centered care and also promotes better communication among team members and patients. What are the benefits this training can bring to your practice? Participants will be able to:
Communicate more effectively
Handle team's conflicts quicker
Quickly adapt to changes
CULTURAL SENSITIVITY FOR DENTAL TEAMS
Does your team know how to effectively communicate with people from diverse cultural backgrounds? If not, this training is what your team needs. Managing cultural differences is essential to providing patient-centered care because culture influences patients’ responses to illness and treatment. Cultural sensitivity can play an important role in promoting effective interpersonal communication in your practice. What are the benefits this training can bring to your practice? Participants will be able to:
Apply the essential elements to develop cultural competence
Understand cultural differences in human behavior
Work with medical interpreters
Effectively communicate in a cross-cultural environment
HANDLING CONFLICT IN THE DENTAL OFFICE
Does your team know how to handle conflict in the office? If not, this training is what your team needs. Conflict can negatively impact efficacy and productivity. Strong interpersonal
skills are essential for effective conflict management. It is very important to identify the source of conflict before attempting to resolve it because the source of conflict influences the style of resolution employed. What are the benefits this training can bring to your practice? Participants will be able to:
Understand the sources & stages of conflict
Identify different conflict management styles
Establish a protocol to handle conflict in the practice
Address patient complaints more effectively
ENHANCING THE PATIENT EXPERIENCE
Does your team have what it takes to offer a memorable experience to your patients? Patient experience is the sum of all patient interactions and perceptions as they seek care. Dental teams with strong interpersonal skills understand and address patients’ needs, desires and expectations more effectively enhancing the patient experience in your practice. What are the benefits this training can bring to your practice? Participants will be able to:
Understand the patients’ journey as they seek dental care
Build rapport with patients
Manage patients' expectations
Uncover the blind spot of patient satisfaction
Are you tired of boring online training but enjoy the convenience of learning remotely?
WE HAVE A SOLUTION FOR YOU!
Inspired by the psychological concept of flow, a highly focused mental state, Dr. Rambob has created a new online training format: flow℞™.
flow℞™ consists of two sessions of 90 minutes up to 25 participants. It combines elements of workshop, group coaching, intentional learning and corporate retreat offering a customized, structured, innovative and fun way to improve the interpersonal skills of women dentists and their dental teams.
"It's what we think we know that keeps us from learning"